Shipping & Delivery Policy

Digital Product Delivery

At Embernote, all our products are digital in nature. This means there is no physical shipping involved. Your purchase will be delivered electronically, instantly upon successful payment confirmation.

Instant Access

Once your payment is processed and confirmed by our payment gateway (Razorpay), you will receive immediate access to your purchased digital products through:

• An email containing download links sent to your registered email address
• Access links displayed on the post-purchase confirmation screen
• Direct download access from your account dashboard (if applicable)

Delivery typically occurs within 2-5 minutes of successful payment. In rare cases, it may take up to 15 minutes due to payment gateway processing times.

Download Instructions

After receiving your access email:

• Click on the download link provided in the email
• Your digital files will begin downloading immediately
• Save the files to a secure location on your device

Delivery Issues

If you do not receive your download link within 15 minutes:

• Check your spam/junk folder for the delivery email
• Verify that you entered the correct email address during checkout
• Ensure your payment was successfully processed (check your bank statement or payment confirmation)
• Contact our support team at support@embernotevault.com with your order ID

Technical Requirements

To ensure smooth delivery and access:

• Ensure you have a stable internet connection for downloading
• Have sufficient storage space on your device
• Use a modern web browser (Chrome, Firefox, Safari, Edge)
• Disable any download managers that might interfere with the process

File Formats

Our digital products are delivered in industry-standard formats that are widely compatible. Specific file formats will be mentioned on each product page. Common formats include:

• PDF documents
• ZIP archives containing multiple files
• Notion templates (access links)
• Video files (MP4, MOV)
• Design files (Figma links, Sketch, Adobe formats)

Support

For any delivery-related issues or questions, please contact our support team:

Email: support@embernotevault.com

Phone: +91 9054929750

We typically respond to support requests within 24 hours during business days.